NEED
HELP?
Order question, payment issue, return, damaged item, or just something you want to ask? Start here.
Talk to Luxbrik.
Include the same email you used at checkout. If your question is about an order, add the order or receipt reference if you have it. You can also email us directly at luxbrik.support@gmail.com.
FAQ.
Common questions customers usually need answered before opening a ticket.
How is my lamp delivered?
Our current delivery target is 3–7 business days once the order is ready for dispatch. Heavy or bulky Luxbrik lamps are delivered on a pallet. The exact shipping price will be shown before payment because the cost depends on the lamp and delivery.
Where is my order?
Order and shipping updates will be sent to the email used at checkout. If something looks wrong, send a support request above.
I was charged but something went wrong.
Send us the checkout email and any Stripe receipt reference you received. Do not send card numbers or banking passwords.
Can I request a refund?
Yes. For eligible distance purchases, the statutory right of withdrawal is generally 14 days. See our Terms & Conditions and withdrawal function.
My lamp arrived damaged.
Contact support as soon as possible and keep the packaging. We may ask for photos of the item and packaging so we can work out the next step.
Can I change my order after paying?
Contact us immediately. We can’t promise a change once an order has entered production or shipping, but we’ll check what is possible.
Is payment secure?
Checkout runs through Stripe. Luxbrik does not receive or store your full card details.